Terms & Conditions

Welcome to Vivid Printing Hub – Your Partner in Packaging Excellence

Welcome to vividprintinghub.com! Before using our website, please take a moment to read and understand our terms and conditions. These terms govern your use of our website and the products and services we provide.

Modification of Terms and Conditions

Vivid Printing Hub reserves the right to modify these terms and conditions without prior notice. We recommend that you periodically review this page. Your continued use of our website signifies your acceptance of any changes.

Ownership and Copyright

All materials used in the production of our products are the exclusive property of Vivid Printing Hub. These materials are not shared or sold to third parties. We may distribute free samples or display custom-printed boxes to showcase our expertise and designs.

Copyright Notice

All content on our website, including text, software, data, images, graphics, and other materials (“Our Website Content”), is owned by Vivid Printing Hub. Unauthorized modification, copying, storing, republishing, distribution, or transmission of Our Website Content is strictly prohibited without legal permission.

User Conduct

You are responsible for any material you upload, share, or distribute through our website. You must not upload any content that is offensive, obscene, or infringes on the intellectual property rights of Vivid Printing Hub or third parties.

We do not control user-generated content and are not responsible for its validity, decency, or legality. While we reserve the right to remove inappropriate content, it is not our duty to do so.

Misuse of Website

Our website is intended for human use only, and any automated misuse that violates our terms and conditions is considered illegal and subject to legal action.

Order Placement and Responsibility

By placing an order on our website, you affirm that you have the necessary rights and authority to do so. You are responsible for maintaining the security of your account and password.

Privacy Policy

Your use of our website implies your agreement with our privacy policy. Please read and understand our privacy policy, which details how we use your personal and business information.

Indemnification and Limitation of Liability

You agree to defend and hold Vivid Printing Hub and its affiliates harmless from any claims, damages, or liabilities resulting from your actions, including but not limited to acts that violate the rights of others or are deemed malicious or abusive.

We are not liable for accidents, deaths, damages, or delays resulting from the use of our website, nor for any damages or losses exceeding the total amount paid for your order.

Return and Refund Policy

Since our products are customized, you must inform us within 3 working days of receiving your order if it does not meet your specifications or is defective. We may provide a free reprint if the fault lies with us. Returns must be shipped within 7 working days at your own cost.

Payment, Order Placement, Cancellations

Prices are in USD, and payment is accepted in the same currency. We begin processing orders upon receipt of full payment. You can cancel your order within 4 hours of proof approval for a fee. After 24 hours, a 50% fee applies, and we do not guarantee cancellations after this time.

Design Orders

Design services are non-refundable, and orders cannot be canceled once placed.

Sales Tax

Customers in Illinois must pay sales tax unless they provide a tax exemption certificate at the time of ordering.

Customer Submitted Artwork/Files

We require artwork files in 300 dpi and CMYK format. Failure to provide files in the correct format may result in printing issues, and we are not responsible for such errors.

Proofs and Color Accuracy

You are responsible for reviewing and approving proofs. We cannot guarantee exact color accuracy due to printing limitations. Color discrepancies due to system limitations are not eligible for reprints.

No Liability for Errors

We are not responsible for errors in the final printed product, including spelling and grammar mistakes, font issues, or graphics errors.

Gang Printing

We may use different printing techniques based on our requirements and customer needs.

Overruns and Underruns

We typically deliver the exact quantity ordered, along with extras. In the case of underruns, we will only charge for the delivered quantity.

Production Speed, Shipping, and Delivery

Production speed starts after full payment, artwork submission, and proof approval. We are not responsible for shipping delays caused by weather or customs. Customers are responsible for customs duties. Shipping costs and delivery times vary.

Changes to Our Website and Terms and Conditions

We may change our website and terms and conditions at any time without notice. Your continued use of our website constitutes acceptance of these changes.

Contact Us

If you have any questions, please contact us at support@vividprintinghub.com.

Thank you for choosing Vivid Printing Hub!

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