At Vivid Printing Hub, customer satisfaction is our top priority. Since all our packaging products are custom-made to your specifications, we do not accept returns for reasons unrelated to product defects or production errors. However, we stand by the quality of our work and are committed to resolving any issues promptly and fairly.
Return Eligibility
We only accept returns under the following conditions:
- You received damaged, misprinted, or defective items.
- Your order does not match the specifications you approved during the proofing stage.
- You received an incorrect quantity (less than ordered).
To be eligible for a return:
- You must notify us within 7 days of receiving your order.
- Items must be unused and in their original packaging.
- Provide clear photos of the issue for evaluation.
Return Process
- Email us at support@vividprintinghub.com with your Order ID and issue details.
- Attach supporting images for faster resolution.
- Our team will respond within 24–48 hours to review and guide you through the return process if applicable.
Refunds & Replacements
- If your return is approved, we may issue:
- A full or partial refund, or
- A free reprint of the affected products.
Refunds (if applicable) will be processed to your original payment method within 7–10 business days.
Non-Returnable Items
Please note, due to the custom nature of our products, we cannot accept returns for:
- Buyer’s remorse or design changes after proof approval
- Delays caused by incorrect shipping details provided by the customer
- Minor color variations within industry-accepted standards
Shipping Costs
If your return is approved due to our error, we’ll cover the return shipping costs. Otherwise, the customer is responsible for any return shipping fees.
Need Help?
For any questions or concerns, don’t hesitate to contact us at:
